Terms of Use

Website Terms and Conditions for Redbridge Property

Introduction

These Terms of Use (“Terms”) govern your use of the Redbridge Property website (redbridge9011.live-website.com) and our services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Use of Website

1.1 Permitted Use

You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes:

• Harassing or causing distress or inconvenience to any person
• Transmitting obscene or offensive content
• Disrupting the normal flow of dialogue within our website
• Attempting to gain unauthorized access to our systems
• Using the website to commit fraud or illegal activity
• Posting or transmitting spam or unsolicited advertising

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and software, is the property of Redbridge Property or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, transmit, or display any content without our prior written permission.

1.3 User Content

If you submit any content to our website (such as comments, enquiries, or feedback), you grant Redbridge Property a non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and distribute such content in any medium.

2. Lettings Services Terms

2.1 Service Agreement

When you engage Redbridge Property for lettings services, you agree to enter into a formal Service Agreement. This agreement sets out:

• The specific services we will provide
• Our fees and payment terms
• Your rights and responsibilities
• Term and cancellation conditions
• Liability limitations
• Data protection and confidentiality

2.2 Fees and Charges

Our fees are agreed in advance and set out in writing in your Service Agreement. Payment is due as specified in your agreement. We reserve the right to charge additional reasonable costs for services outside the scope of our standard agreement.

2.3 Tenant Fees Act 2019 Compliance

We comply with the Tenant Fees Act 2019. Tenants can only be charged for prescribed fees as detailed in our Prescribed Information document. Any unlawful charges are prohibited and will be refunded immediately.

3. Disclaimers and Limitations

3.1 Accuracy of Information

We make every effort to ensure the information on our website is accurate and up-to-date. However, we do not warrant that all information is completely accurate, current, or complete. The website is provided on an “as is” basis without any warranties, express or implied.

3.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content of external websites or any products/services they offer. We recommend reviewing the terms and privacy policies of any third-party websites you visit.

3.3 Limitation of Liability

To the extent permitted by law, Redbridge Property shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services. Our total liability shall not exceed the amount of fees paid to us in the 12 months prior to the claim.

4. User Responsibilities

4.1 Account Information

If you create an account on our website, you are responsible for:

• Providing accurate and complete information
• Maintaining the confidentiality of your password
• All activity that occurs under your account
• Notifying us immediately of unauthorized access

4.2 Legal Compliance

You are responsible for ensuring your use of our website complies with all applicable laws and regulations. You warrant that you:

• Are of legal age to enter into contracts
• Have the authority to enter into agreements with us
• Are not subject to any legal restrictions on using our services
• Provide accurate identity and background information

5. Money Laundering and Anti-Fraud

5.1 Verification Requirements

We are required by law to verify your identity before providing lettings services. You agree to provide:

• Valid photo identification (passport or driving licence)
• Proof of address (utility bill or bank statement)
• Details of beneficial ownership (if applicable)
• Any other information we reasonably request

5.2 Right to Refuse Service

We reserve the right to refuse or terminate service if we are unable to complete satisfactory identity verification or if we suspect fraudulent activity.

6. Termination and Cancellation

6.1 Termination by You

You may terminate our service agreement by providing written notice as specified in your Service Agreement. The notice period and any cancellation fees will be set out in your agreement.

6.2 Termination by Us

We reserve the right to terminate our services immediately if you:

• Violate these Terms or applicable laws
• Fail to pay fees when due
• Engage in fraudulent or illegal activity
• Breach the confidentiality of other parties
• Provide false information or documents

7. Dispute Resolution and Complaints

7.1 Complaints Procedure

If you have a complaint about our services, please follow our formal three-stage complaints procedure as detailed in our Complaints Procedure document. You must raise complaints within a reasonable timeframe.

7.2 Redress Scheme

If you are not satisfied with our response to your complaint, you have the right to escalate to our independent redress scheme:

7.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

8. Data Protection

We collect and process personal data in accordance with the UK GDPR and Data Protection Act 2018. For details of how we handle your data, please see our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will become effective when posted to the website. Your continued use of our website or services after posting constitutes your acceptance of the updated Terms.

10. Contact Information